Terms & Conditions

Prices
All prices are per day and person or per day and flat. Accommodation, bed linen, heating, water, gas and electricity, cleaning once flat has been vacated and all fees and taxes are included in price, except the local tax. The amount of local tax is determined by the local deliberation of the community where the accommodation in force at the time of stay (May 2024: Euro 2,50 per person and day over 14 years).

Payment
You can pay with cash for amounts under Euro 1.000,00 or by bank transfer.

Arrival and departure
Holiday flats and rooms are ready after 16:00 on arrival day. On departure day we ask you to vacate the flat or room by 10:00 .

Booking
Please take note: booking is confirmed upon payment of deposit of confirmation (booking confirmation) and the sending of booking confirmation. Deposits will not be returned in case of cancellation. The following cancellation policies also apply:

Cancellation policies in accordance with Art. 1382 ZGB
There’s not provided a right to withdraw from the contract in accordance with the Italian consumer protection law (d.lgs. 206/2005) – yet we allow you to withdrawn from the contract under the following conditions:
Bookings may be cancelled up to 80 days prior to the set arrival date free of charge. Only the deposit is retained.
cancellations made by guests on or after the 80 day prior to set arrival date are subject to the following cancellation conditions:
Cancellations made up to 30 days before set arrival date: 40% of agreed total price.
Cancellations made after 30 days before set arrival date: 70 % of agreed total price.
In case of no show or in case of anticipated departure, the total price for the complete stay is charged.
Please let us know in good time if you have to cancel your holiday.

Holiday Cancellation Insurance
We recommend that you take out Red Rooster holiday cancellation insurance after booking your stay. This will cover cancellation charges, meaning that you can look forward to your holiday in a more carefree manner. Further information regarding costs and how to take out the insurance can be found here http://partner.europaeische.at/roter-hahn?AGN2=142429869.

Data Protection
In accordance with Law No. 196/2003 we would like to inform you that your data will only be used and stored for the processing of this application and will not be given to third parties or distributed. Regarding data processing, your rights are set out in Article 7 of Law No. 196/2003. Rights owner is Martin Baumgartner. You may obtain further information regarding your rights.

Guest Pass
Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info

Disclaimer
We make efforts to supply you with correct and complete information on this website. However, we do not carry liability or provide guarantees for the information being up-to-date, correct or complete. We reserve the right to make changes or additions to the information provided without prior notice. Offers or booking confirmations are binding. Despite our careful checking of the content, we can take no responsibility for the content of external links. Only the operators of the linked webpages are responsible for their content.

General
It is explicitly referred to the norms art. 45-67 of the Italian consumer protection law (d.lgs. 206/2005).